Customer Support Associate

Join Platinum Solutions Pvt Ltd as a Customer Support Associate in Karve Road, Pune. 20 candidates will be hired for this role. No experience? You can still apply. The pay goes up to ₹15,000/month.

Note from the employer

Handle Inbound And Outbound Calls, Emails, Or Chats To Assist Customers With Their Queries. Basic Computer Knowledge And Familiarity With Crm Tools. Maintain Proper Records Of Customer Interactions And Follow-Ups. Provide Accurate Information About Products, Services, And Processes. Type : Sales | Languages : Marathi, Hindi, English

Pay and perks

The salary for this role is ₹10,000 – ₹15,000 per month.

What you will do

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi, Marathi and Sales
• Basic English
• Freshers can apply
• Type: Sales
• Languages: Marathi, Hindi, English
• Someone patient and calm under pressure

Job details

• Location: Karve Road, Pune, Maharashtra
• Openings: 20
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Platinum Solutions Pvt Ltd.