Customer Service Executive

Platinumone Business Services Limited wants to bring on a Customer Service Executive for its Thane, Mumbai team. The pay goes up to ₹22,000/month. 20 candidates will be hired for this role.

Employer’s description

Answer Customer Calls, Emails, And Chat Inquiries Resolve Customer Complaints And Issues Effectively Provide Accurate Information About Products And Services Maintain Customer Records And Update Databases Escalate Complex Issues To The Concerned Department Follow Up With Customers Regarding Pending Issues Achieve Customer Satisfaction And Service. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound

Salary

Compensation: ₹17,000 – ₹22,000 per month.

What you will do

In this role, you will:

• Record visits, calls and orders in the CRM or daily report
• Share market and competitor feedback with the team
• You'll follow up on leads and convert them into sales.
• You will identify and approach new customers in the assigned territory.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Inbound and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Someone self-motivated and persuasive

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 20
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Platinumone Business Services Limited.