Senior Quality Analyst

Join Platinumone Business Services Limited as a Senior Quality Analyst in Thane, Mumbai. No experience? You can still apply. The pay goes up to ₹35,000/month. There are 25 open positions.

Employer’s description

Analyze And Report On Quality Trends, Root Causes, And Areas For Improvement.Ensure Compliance With Internal Policies, Industry Standards, And Client Specifications.Assist In Developing And Improving Quality Assurance Processes, Procedures, And Templates.Perform Audits, Inspections, And Evaluations Of Processes And Systems.Provide Feedback And. Type : Inbound, Domestic, Outbound, Sales | Languages : Marathi, Hindi, English

Salary

You will be paid ₹19,000 – ₹35,000 per month.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Marathi, Outbound, Sales
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound, Sales
• Languages: Marathi, Hindi, English
• Someone calm under pressure and customer-first

What you will do

• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• You will log every interaction and its outcome in the support system.

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 07:00 PM | Monday to Sunday
• Work type: On-site
• Vacancies: 25
• Employment type: Full time

Apply today and take the next step in your career with Platinumone Business Services Limited.