Education Counsellor

Pmanifold Ev Academy Private Limited wants to bring on an Education Counsellor for its Pratap Nagar, Nagpur team. There are 4 open positions. You can earn up to ₹30,000/month.

Employer’s description

The Education Counsellor Will Be Responsible For Guiding Prospective Learners Through The Enrolment Journey While Ensuring High Responsiveness, Superior Call Quality And Strict Crm Discipline. The Role Demands Quick Turnaround Time (Tat), Consultative Counselling And Process Adherence To Deliver A Strong Learner Experience And Meet Enrolment Target. More Than 2 Years Experience Compulsory. | Type : Sales, Inbound, Outbound | Languages : Marathi, Hindi, English

What you will do

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Pay and perks

Compensation: ₹18,000 – ₹30,000 per month.

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi, Inbound, Marathi, Outbound, Sales
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales, Inbound, Outbound
• Languages: Marathi, Hindi, English
• You are calm under pressure and customer-first

Job details

• Work location: Pratap Nagar, Nagpur, Maharashtra
• Work mode: Work from office
• Job type: Full time
• Openings: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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