Team Leader

Looking for a Team Leader role in Behala Chowrasta, Kolkata? Pnb Met Life is hiring now. There are 20 open positions. No experience? You can still apply. Salary is up to ₹32,500/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Hindi, English

Compensation

Compensation: ₹17,500 – ₹32,500 per month.

Your responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

Candidate profile

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with Bengali, English, Hindi
• Basic English
• Freshers can apply
• Languages: Bengali, Hindi, English
• Someone customer-first and calm under pressure

Job at a glance

• Job location: Behala Chowrasta, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 20
• Employment type: Full time
• Shift: 11:30 AM - 5:30 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Pnb Met Life.