Team Coordinator

PNB MetLife wants to bring on a Team Coordinator for its Dunlop, Kolkata team. The team is filling 12 vacancies. The pay goes up to ₹35,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Roles and responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You will escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll identify upsell opportunities where relevant.

Eligibility

• No prior experience needed — freshers can apply
• Education: Graduate
• Comfortable with Complaint handling, Typing speed, Active listening, CRM tools
• Basic English
• Freshers can apply
• You are patient and calm under pressure

Salary and benefits

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Job details

• Location: Dunlop, Kolkata, West Bengal
• Job type: Full time
• Work type: Work from office
• Working hours: 10:30 AM - 4:30 PM | Monday to Friday
• Openings: 12
• Interview timings: 10:00 AM - 2:00 PM | Monday to Friday

Interested? Apply now on BetterJobs with your resume — PNB MetLife reviews applications regularly.