Team Leader

PNB MetLife is hiring a Team Leader in Dunlop, Kolkata. The pay goes up to ₹35,000/month. Freshers can apply. The team is filling 15 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA.
• You will log every interaction and its outcome in the support system.

Requirements

• Open to freshers
• Education: Graduate
• Skills: Hindi and English, Active listening, Verbal communication, CRM tools
• Basic English
• Freshers can apply
• A customer-first, patient attitude

What you get

Compensation: ₹20,000 – ₹35,000 per month.

Position details

• Job location: Dunlop, Kolkata, West Bengal
• Vacancies: 15
• Job type: Full time
• Work mode: Work from office
• Interview: 10:00 AM - 2:00 PM | Monday to friday
• Shift: 10:30 AM - 4:30 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by PNB MetLife.