Team Leader

Start your next role as a Team Leader with PNB MetLife in Dunlop, Kolkata. The pay goes up to ₹25,000/month. Great for first-time job seekers. There are 22 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Your responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.

Candidate profile

• Ideal for freshers starting their career
• Education: Graduate
• Skills: Complaint handling, Verbal communication, Active listening, Hindi and English
• Basic English
• Freshers can apply
• A calm under pressure, customer-first attitude

What you get

Compensation: ₹18,000 – ₹25,000 per month.

Job at a glance

• Work location: Dunlop, Kolkata, West Bengal
• Interview timings: 10:00AM - 2:00 PM | Monday to Friday
• Work type: Office-based
• Vacancies: 22
• Job type: Full time
• Timings: 10:30 AM - 4:30 PM | Monday to friday

Click Apply to send your profile to PNB MetLife. It takes less than a minute.