Team Leader - Operations

Join Pnb Metlife as a Team Leader - Operations in Dunlop, Kolkata. The team is filling 15 vacancies. Freshers can apply. The pay goes up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Pay and perks

You will be paid ₹20,000 – ₹35,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: Typing speed, Verbal communication, Active listening, Complaint handling
• Basic English
• Freshers can apply
• A patient, calm under pressure attitude

Day-to-day work

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Location: Dunlop, Kolkata, West Bengal
• Vacancies: 15
• Timings: 10:30 AM - 4:30 PM | Monday to friday
• Employment type: Full time
• Work type: Office-based
• Interview timings: 10:00 AM - 2:00 PM | Monday to Friday

Ready to start? Upload your resume and apply to Pnb Metlife today.