Operations Manager

A new Operations Manager role is open at Pocoblues, Ernakulam, Kochi. You can earn up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Eligibility

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Typing speed, CRM tools and Complaint handling
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Roles and responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

What you get

The salary for this role is ₹25,000 – ₹30,000 per month.

Job details

• Work location: Ernakulam, Kochi, Kerala
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Pocoblues.