Customer Support Manager

A new Customer Support Manager role is open at Pod Retail Private Limited, Khar West, Mumbai. The pay goes up to ₹28,000/month.

Note from the employer

Support For Inbound And Outbound Calls, Email And Chats. Resolve Customer Queries And Escalations. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Salary and benefits

Salary: ₹22,000 – ₹28,000 per month, based on skills and experience.

What we are looking for

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English, Hindi, Inbound and Outbound
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• A polite, calm under pressure attitude

What the job involves

As a Customer Support Manager, your work will include:

• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• You will log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails

Job details

• Location: Khar West, Mumbai, Maharashtra
• Openings: 1
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Pod Retail Private Limited today.