Telecaller

Policy Plus has an opening for a Telecaller based in Vijayawada Guntur Highway, Vijayawada. Salary is up to ₹12,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

Compensation: ₹12,000 per month.

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Complaint handling, Hindi and English, CRM tools and Active listening
• Basic English
• Freshers can apply
• Someone polite and patient

What the job involves

As a Telecaller, your work will include:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Vijayawada Guntur Highway, Vijayawada, Andhra Pradesh
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Policy Plus.