Telecaller

Join Poonawalla Fincorp as a Telecaller in Alkapuri, Vadodara. The pay goes up to ₹11,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary

You will be paid ₹10,000 – ₹11,000 per month.

Key responsibilities

• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy.

Requirements

• Ideal for freshers starting their career
• Tenth Pass or equivalent
• Good knowledge of Active listening, Verbal communication, Complaint handling and Typing speed
• Female Only
• No English required
• Freshers can apply
• Someone patient and calm under pressure

Quick facts

• Work location: Alkapuri, Vadodara, Gujarat
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Poonawalla Fincorp today.