Customer Support Manager

Poonghuzhalii has an opening for a Customer Support Manager based in Sungam, Coimbatore. The pay goes up to ₹25,000/month. 2 candidates will be hired for this role.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Tamil, English

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Below 10th or equivalent
• Good knowledge of English and Tamil
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, English

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• You'll escalate complex cases to the right team within the SLA.

Compensation

Compensation: ₹18,000 – ₹25,000 per month.

Job at a glance

• Job location: Sungam, Coimbatore, Tamil Nadu
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Vacancies: 2

Click Apply to send your profile to Poonghuzhalii. It takes less than a minute.