Customer Support Engineer

Join Pos Solutions Pvt Ltd as a Customer Support Engineer in Sumer Nagar, Jaipur. 2 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Employer’s description

Computer Repair Karna Hai. Clients Ke Pass Jakar It Se Related Problems Solve Karna Hai. 1 - 2 Years Experience Compulsory. | Skills Needed : Computer Repair, Networking

Eligibility

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Computer Repair, Networking
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Computer Repair, Networking
• Someone polite and patient

Roles and responsibilities

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Pay and perks

The salary for this role is ₹16,000 – ₹18,000 per month.

Job at a glance

• Work location: Sumer Nagar, Jaipur, Rajasthan
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Pos Solutions Pvt Ltd.