Visa Counsellor

Possible Visa Consultants is looking for a Visa Counsellor to join its team in Urban Estate Phase I, Jalandhar. The team is filling 2 vacancies. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Verbal communication, CRM tools, Hindi and English and Active listening
• Good English
• 1 - 2 Years Experience Compulsory.
• A polite, customer-first attitude

What the job involves

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Compensation

Compensation: ₹10,000 – ₹15,000 per month.

Job at a glance

• Work location: Urban Estate Phase I, Jalandhar, Punjab
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 2

Apply today and take the next step in your career with Possible Visa Consultants.