Supervisor

Join Pra Foundation as a Supervisor in Saswad, Pune. You can earn up to ₹15,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Compensation

The salary for this role is ₹15,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Active listening, Complaint handling, Hindi and English and Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.

Position details

• Location: Saswad, Pune, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1

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