Senior Telecaller

Prakash Financial Services has an opening for a Senior Telecaller based in Garia, Kolkata. 2 candidates will be hired for this role. The pay goes up to ₹18,000/month.

Note from the employer

We Are Looking For An Enthusiastic And Confident Telecaller To Interact With Customers Over The Phone. The Telecaller Will Be Responsible For Making Outbound Calls Or Handling Inbound Calls, Promoting Products Or Services, And Maintaining Positive Customer Relationships. 1 - 2 Years Experience Compulsory. | Marketing | Type : Sales | Languages : Bengali, Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Bengali, English, Hindi, Marketing, Sales
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Type: Sales
• Languages: Bengali, Hindi, English

Compensation

You will be paid ₹12,000 – ₹18,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Garia, Kolkata, West Bengal
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Prakash Financial Services.