Senior Telecaller

Start your next role as a Senior Telecaller with Prakash Financial Services in Diamond Harbour Road, Kolkata. You can earn up to ₹18,000/month. There are 2 open positions.

Note from the employer

We Are Looking For An Experienced And Confident Senior Telecaller To Manage Outbound And Inbound Calling Activities, Guide Junior Telecallers, And Ensure High-Quality Customer Interactions. The Ideal Candidate Will Have Strong Communication Skills, Leadership Ability, And A Proven Track Record In Meeting Sales Or Service Targets. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : Bengali, Hindi, English

Pay and perks

Compensation: ₹15,000 – ₹18,000 per month.

What you will do

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Bengali, English, Hindi, Marketing, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: Bengali, Hindi, English
• You are customer-first and calm under pressure

Job details

• Location: Diamond Harbour Road, Kolkata, West Bengal
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2
• Employment type: Full time
• Work mode: Office-based

Ready to start? Upload your resume and apply to Prakash Financial Services today.