Field Collection Executive

Prashant Kumar Shukla (Shukla Financial Services) has an opening for a Field Collection Executive based in Kolkata Maidan, Kolkata. You can earn up to ₹20,000/month. 5 candidates will be hired for this role.

In the employer’s words

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹12,000 – ₹20,000 per month.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Verbal communication, Complaint handling, Active listening and CRM tools
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are patient and polite

Key responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Position details

• Work location: Kolkata Maidan, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Job type: Full time
• Work mode: Office-based
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Prashant Kumar Shukla (Shukla Financial Services).