Telecaller

Start your next role as a Telecaller with Pratima in Patna Junction, Patna. Freshers can apply. The pay goes up to ₹15,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Open to freshers
• Tenth Pass or equivalent
• Good knowledge of Hindi and English, Complaint handling, CRM tools and Active listening
• Female Only
• Basic English
• Freshers can apply
• You are polite and calm under pressure

Salary

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Day-to-day work

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Position details

• Location: Patna Junction, Patna, Bihar
• Work mode: Office-based
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Pratima today.