Email Support Executive

Looking for an Email Support Executive role in Brookefield, Bengaluru? Prerna Engineering Education Group Private Limited (Prerna Engineering Education Group Private is hiring now. There are 30 open positions. Salary is up to ₹25,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Bengali, Punjabi, Hindi, Malayalam, Kannada, Telugu, Tamil, English

Skills and qualifications

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Punjabi and Tamil
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Bengali, Punjabi, Hindi, Malayalam, Kannada, Telugu, Tamil, English
• A polite, patient attitude

Day-to-day work

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.

Compensation

Compensation: ₹24,000 – ₹25,000 per month.

Position details

• Work location: Brookefield, Bengaluru, Karnataka
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 30
• Work mode: On-site

Apply today and take the next step in your career with Prerna Engineering Education Group Private Limited (Prerna Engineering Education Group Private.