Telecaller

Prime Grafts Clinic wants to bring on a Telecaller for its Burari, Delhi team. Great for first-time job seekers. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Typing speed, Verbal communication and Active listening
• Basic English
• Freshers can apply

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.

Salary and benefits

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Position details

• Work location: Burari, Delhi, Delhi
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1

Interested? Apply now on BetterJobs with your resume — Prime Grafts Clinic reviews applications regularly.