Team Leader

Primeview Production has an opening for a Team Leader based in Salt Lake, Kolkata. The pay goes up to ₹25,000/month. 5 candidates will be hired for this role. Freshers can apply.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Bengali, Hindi

What we are looking for

• Ideal for freshers starting their career
• Education: Tenth Pass
• Comfortable with Bengali, Hindi
• No English required
• Freshers can apply
• Languages: Bengali, Hindi
• You are patient and polite

What you get

The salary for this role is ₹15,000 – ₹25,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• You'll resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Salt Lake, Kolkata, West Bengal
• Employment type: Full time
• Vacancies: 5
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | TUESDAY TO SUNDAY
• Timings: 10:00 AM - 7:00 PM | TUESDAY TO SUNDAY

If this job suits you, apply now — shortlisted candidates will be contacted by Primeview Production.