Eld Customer Support Executive

A new Eld Customer Support Executive role is open at Proclivity Digitech Private Limited, Salt Lake, Kolkata. You can earn up to ₹17,000/month. The team is filling 3 vacancies.

In the employer’s words

**Eld Customer Support Executive**Provide Support To Fleet Owners And Drivers By Assisting With Eld Activation, Troubleshooting, Compliance Queries, Gps Tracking, And Account Management. Resolve Customer Issues Via Phone, Email, And Chat While Ensuring Timely Resolution, Accurate Documentation, And Excellent Customer Service. 1 - 2 Years Experience Compulsory. | Type : Sales, International, Inbound | Marketing | Languages : Punjabi, Hindi, English

Day-to-day work

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You'll follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Salary

The salary for this role is ₹15,000 – ₹17,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, International, Marketing, Punjabi, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, International, Inbound
• Marketing
• Languages: Punjabi, Hindi, English
• You are customer-first and patient

Position details

• Location: Salt Lake, Kolkata, West Bengal
• Vacancies: 3
• Job type: Full time
• Timings: 24*7 Rotational Shift
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday

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