Senior Customer Care Representative

Join Proclivity Digitech Private Limited as a Senior Customer Care Representative in Salt Lake, Kolkata. The pay goes up to ₹25,000/month.

In the employer’s words

Job Summary:Proclivity Digitech Pvt Ltd Is Hiring Confident And Target-Driven For The Us/ Uk/ Ausy Website Process. ( Girls Preferred)The Role Involves Outbound B2B Sales To Uk/ Us / Ausy-Based Businesses For Selling Website Development And Digital Marketing Services.Key Responsibilities:Make Outbound Calls . 1 - 2 Years Experience Compulsory. | Languages : English

Compensation

The salary for this role is ₹18,000 – ₹25,000 per month.

Day-to-day work

As a Senior Customer Care Representative, your work will include:

• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant

Candidate profile

• 1–2 years of relevant experience
• Tenth Pass or equivalent
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A calm under pressure, patient attitude

Job at a glance

• Job location: Salt Lake, Kolkata, West Bengal
• Work type: Office-based
• Openings: 1
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with Proclivity Digitech Private Limited.