Telecalling Executive

Proco India Llp is hiring a Telecalling Executive in Bhawanipur, Kolkata. Salary is up to ₹15,000/month. 5 candidates will be hired for this role.

Note from the employer

Call Prospective Students And Explain Them Courses Offered. Schedule Counseling Sessions. Maintain Call Records And Follow Ups. Coordinate With Counselling Team. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : English, Hindi, Bengali

What the job involves

• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Candidate profile

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Skills: Bengali, English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: English, Hindi, Bengali
• A customer-first, polite attitude

Salary

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Job at a glance

• Location: Bhawanipur, Kolkata, West Bengal
• Shift: 10:00 AM - 6:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Work type: Office-based
• Employment type: Full time

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