Telecalling Executive

Proco India Llp is looking for a Telecalling Executive to join its team in Khidirpur, Kolkata. There are 2 open positions. You can earn up to ₹14,000/month.

In the employer’s words

Need To Handle Inbound And Outbound Calls, Attend Leads Generated Through Indiamart, Justdial And Other Platforms And Explain Products And Offers To Customers. Also Need To Follow Up Inquiries, Maintain Lead Records, Coordinate With Sales Team, Update Customer Data And Ensure Timely Response To All Customer Queries. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : English, Bengali, Hindi

Your responsibilities

As a Telecalling Executive, your work will include:

• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.

Requirements

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Skills: Bengali, English, Hindi, Inbound, Outbound
• Female Only
• No English required
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: English, Bengali, Hindi
• Someone polite and calm under pressure

Pay and perks

Compensation: ₹12,000 – ₹14,000 per month.

Quick facts

• Location: Khidirpur, Kolkata, West Bengal
• Work mode: On-site
• Job type: Full time
• Working hours: 10:30 AM - 8:00 PM | Tuesday to Sunday
• Interview: 2:00 PM - 4:00 PM | Tuesday to Sunday
• Openings: 2

Interested? Apply now on BetterJobs with your resume — Proco India Llp reviews applications regularly.