Telecalling Executive

A new Telecalling Executive role is open at Proco India Llp, Bow Bazar, Kolkata. The pay goes up to ₹15,000/month. There are 10 open positions.

In the employer’s words

Call Prospective Students And Explain Them Courses Offered. Schedule Counseling Sessions. Maintain Call Records And Follow Ups. Coordinate With Counselling Team. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : English, Hindi, Bengali

Key responsibilities

As a Telecalling Executive, your work will include:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Bengali, English, Hindi, Inbound, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: English, Hindi, Bengali

What you get

Salary: ₹12,000 – ₹15,000 per month, based on skills and experience.

Quick facts

• Location: Bow Bazar, Kolkata, West Bengal
• Interview timings: 11:00 AM - 2:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Office-based
• Vacancies: 10
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Proco India Llp.