Telecalling Executive

Proco India Llp wants to bring on a Telecalling Executive for its Bow Bazar, Kolkata team. The team is filling 20 vacancies. You can earn up to ₹13,000/month.

Employer’s description

Call Prospective Students And Explain Them Courses Offered. Schedule Counseling Sessions. Maintain Call Records And Follow Ups. Coordinate With Counselling Team. 1 - 2 Years Experience Compulsory. | Type : Sales, Inbound, Outbound | Languages : Hindi, Bengali, English

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Bengali, English, Hindi, Inbound, Outbound, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales, Inbound, Outbound
• Languages: Hindi, Bengali, English
• A calm under pressure, polite attitude

Salary

Compensation: ₹10,000 – ₹13,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Bow Bazar, Kolkata, West Bengal
• Timings: 10:30 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 20
• Work type: Office-based

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