Head - Customer Service

Professional couriers network limited wants to bring on a Head - Customer Service for its Sector 14 - Gurgaon, Delhi team. Salary is up to ₹50,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Key responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• You will resolve queries and complaints with patience and accuracy.

Requirements

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with English, Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• A calm under pressure, patient attitude

Pay and perks

Compensation: ₹35,000 – ₹50,000 per month.

Position details

• Job location: Sector 14 - Gurgaon, Delhi, Delhi
• Interview timings: 10:00 AM - 5:00 PM | Friday and Saturday
• Vacancies: 1
• Employment type: Full time
• Work mode: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

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