Telecaller

Propszy Infotech wants to bring on a Telecaller for its Amtala, Kolkata team. No experience? You can still apply. Salary is up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you will do

Your main tasks will be to:

• You will follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

What you get

The salary for this role is ₹12,000 – ₹15,000 per month.

Eligibility

• Ideal for freshers starting their career
• Education: Tenth Pass
• Good knowledge of Verbal communication, Active listening, Hindi and English and Complaint handling
• No English required
• Freshers can apply

Job at a glance

• Location: Amtala, Kolkata, West Bengal
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Work type: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Propszy Infotech.