Customer Service Advisor

Start your next role as a Customer Service Advisor with Protalk Solutions in Salt Lake, Kolkata. Great for first-time job seekers. Salary is up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What you get

You will be paid ₹17,000 – ₹20,000 per month.

Candidate profile

• Ideal for freshers starting their career
• Minimum qualification: Tenth Pass
• Good knowledge of Hindi and English, Typing speed, Complaint handling and Verbal communication
• No English required
• Freshers can apply
• You are polite and customer-first

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Job details

• Job location: Salt Lake, Kolkata, West Bengal
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Protalk Solutions.