Customer Feedback Manager

Proven Water Industries Pvt. Ltd. is hiring a Customer Feedback Manager in Sadatpur Extn, Delhi. There are 5 open positions. The pay goes up to ₹20,000/month.

In the employer’s words

Our Work In Amazon Or Flipkart Requires Us To Be A Customer Feedback Manager, Who Can Understand The Customers Problem And Then Resolve It Or Take Positive Feedback. 1 - 2 Years Experience Compulsory. | Marketing | Type : Outbound, Inbound | Languages : English, Hindi

Salary and benefits

The salary for this role is ₹15,000 – ₹20,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Marketing, Outbound
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Type: Outbound, Inbound
• Languages: English, Hindi
• You are polite and patient

Your responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Quick facts

• Location: Sadatpur Extn, Delhi, Delhi
• Openings: 5
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: On-site
• Working hours: 09:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time

Click Apply to send your profile to Proven Water Industries Pvt. Ltd.. It takes less than a minute.