Telecalling Team Leader

Looking for a Telecalling Team Leader role in West Mambalam, Chennai? Prudentpath is hiring now. 2 candidates will be hired for this role. You can earn up to ₹35,000/month.

Note from the employer

Prudentpath Is Looking For An Experienced And Dynamic Team Leader To Lead And Manage A Team Of Telecallers In The Insurance Division. The Ideal Candidate Will Be Responsible For Driving Team Performance, Achieving Sales Targets, Coaching Team Members, And Ensuring High Levels Of Productivity And Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Languages : Tamil, English

Pay and perks

The salary for this role is ₹25,000 – ₹35,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English and Tamil
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Tamil, English
• Someone calm under pressure and polite

Roles and responsibilities

• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Position details

• Work location: West Mambalam, Chennai, Tamil Nadu
• Vacancies: 2
• Job type: Full time
• Work mode: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Prudentpath.