Customer Care Executive (Bengali/Hi...

Join Punarjan Ayurveda Private Limited as a Customer Care Executive (Bengali/Hi... in Kukatpally, Hyderabad. The team is filling 2 vacancies. The pay goes up to ₹30,000/month.

Employer’s description

Minimum Graduation With 5-10 Years Of Experience In Customer Care In Sales Process, Familiarity With Crm Systems Technical Knowledge For Data Updating In The System, Customer Orientation And Ability To Adapt/Respond To Different Types Of Patients, Preferred Ability To Multi-Task, Prioritize And Manage Time Effectively In The Process. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic | Languages : Bengali, Hindi

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system

Skills and qualifications

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with Bengali, Domestic, Hindi, Inbound, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic
• Languages: Bengali, Hindi
• You are customer-first and polite

What you get

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Position details

• Work location: Kukatpally, Hyderabad, Telangana
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Work mode: Office-based
• Job type: Full time
• Working hours: 9:45 AM - 7:00 PM | Monday to Saturday

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