Tele Caller

Pune Certification Services has an opening for a Tele Caller based in Lohegaon, Pune. Freshers can apply. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Skills and qualifications

• Open to freshers
• Education: 12th Pass
• Good knowledge of Typing speed, CRM tools, Active listening and Hindi and English
• Basic English
• Freshers can apply

What you get

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

Job at a glance

• Work location: Lohegaon, Pune, Maharashtra
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based

Ready to start? Upload your resume and apply to Pune Certification Services today.