Team Leader

Punjab National Bank Metlife Life Insurance Company wants to bring on a Team Leader for its Dunlop, Kolkata team. Great for first-time job seekers. The team is filling 15 vacancies. Salary is up to ₹25,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : Hindi, Bengali, English

What the job involves

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.

Candidate profile

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: Bengali, English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, Bengali, English
• A patient, calm under pressure attitude

What you get

You will be paid ₹20,000 – ₹25,000 per month.

Position details

• Job location: Dunlop, Kolkata, West Bengal
• Interview timings: 11:00 AM - 12:00 PM | Monday to Saturday
• Vacancies: 15
• Work type: Office-based
• Shift: 11:00 AM - 5:30 PM | Monday to Friday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Punjab National Bank Metlife Life Insurance Company reviews applications regularly.