Manager

Quality Chicken has an opening for a Manager based in Nimta, Kolkata. You can earn up to ₹11,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Compensation

Salary: ₹8,000 – ₹11,000 per month, based on skills and experience.

What the job involves

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Requirements

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with Hindi and English, Verbal communication, CRM tools, Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.

Position details

• Job location: Nimta, Kolkata, West Bengal
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Vacancies: 1

Ready to start? Upload your resume and apply to Quality Chicken today.