Telecaller

Quality First wants to bring on a Telecaller for its Jeedimetla, Hyderabad team. You can earn up to ₹15,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Salary and benefits

Compensation: ₹10,000 – ₹15,000 per month.

What the job involves

• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Good knowledge of Typing speed, Complaint handling, CRM tools and Verbal communication
• Female Only
• Basic English
• Freshers can apply

Job at a glance

• Job location: Jeedimetla, Hyderabad, Telangana
• Openings: 1
• Employment type: Full time
• Work mode: Office-based
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Quality First.