Telecaller

Quesscrop is hiring a Telecaller in Bommanahalli, Bengaluru. The pay goes up to ₹25,000/month. 30 candidates will be hired for this role.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Typing speed, Hindi and English, Verbal communication, Active listening
• Good English
• 1 - 2 Years Experience Compulsory.

Salary and benefits

Compensation: ₹25,000 per month.

What you will do

• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets.

Job at a glance

• Job location: Bommanahalli, Bengaluru, Karnataka
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 30
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Quesscrop.