Collection Agent

Join R K Bansal Finance Private Limited as a Collection Agent in Kapashera, Delhi. There are 15 open positions. The pay goes up to ₹25,000/month.

Note from the employer

Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Typing speed, Active listening and CRM tools
• Basic English
• 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Salary

The salary for this role is ₹15,000 – ₹25,000 per month.

Position details

• Location: Kapashera, Delhi, Delhi
• Interview: 10.00 AM - 5.00 PM | Monday to Saturday
• Work type: On-site
• Working hours: 10.00 AM - 6.00 PM | Monday to Saturday
• Openings: 15
• Employment type: Full time

Ready to start? Upload your resume and apply to R K Bansal Finance Private Limited today.