Griveance Support

R K Bansal Finance Private Limited is looking for a Griveance Support to join its team in Gurgaon-Faridabad Road - Gurgaon, Delhi. 2 candidates will be hired for this role. Salary is up to ₹45,000/month.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. How Much Time He Take To Solve Queries. Knowledge Of Rbi Escalations, Having Experience Of Nbfc. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound | Languages : Hindi, English

Skills and qualifications

• 2+ years of experience in a similar role
• Education: Graduate
• Good knowledge of English, Hindi, Inbound and Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Languages: Hindi, English

What you get

Compensation: ₹30,000 – ₹45,000 per month.

Key responsibilities

In this role, you will:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Gurgaon-Faridabad Road - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Openings: 2
• Work mode: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by R K Bansal Finance Private Limited.