Service Advisor/ Incharge

R.K. Motors wants to bring on a Service Advisor/ Incharge for its Goner Road, Jaipur team. You can earn up to ₹20,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory.

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Key responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Log every interaction and its outcome in the support system

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of Complaint handling, Active listening, Verbal communication and CRM tools
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• A polite, calm under pressure attitude

Quick facts

• Job location: Goner Road, Jaipur, Rajasthan
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Job type: Full time

Click Apply to send your profile to R.K. Motors. It takes less than a minute.