Voice & Non-Voice Call Center Agent

R Life Advisory Services Pvt Ltd is hiring a Voice & Non-Voice Call Center Agent in Katraj, Pune. The pay goes up to ₹22,000/month. There are 10 open positions. No experience? You can still apply.

Employer’s description

Voice Process Jobs Involve Real-Time Phone Communication ( Inbound/Outbound Calls) To Handle Customer Support, Sales Or Technical Issues, Requiring Strong Verbal Skills And Accent Proficiency Non-Voice Roles Utilize Email, Chat And Social Media To Resolve Queries, Focusing On Written Communication Data Accuracy And Back-Office Tasks,. Type : Inbound, Outbound | Marketing | Languages : Marathi, Hindi, English

Pay and perks

The salary for this role is ₹12,000 – ₹22,000 per month.

What the job involves

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.

Candidate profile

• Open to freshers
• Below 10th or equivalent
• Skills: English, Hindi, Inbound, Marathi, Marketing, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Marketing
• Languages: Marathi, Hindi, English

Quick facts

• Location: Katraj, Pune, Maharashtra
• Vacancies: 10
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by R Life Advisory Services Pvt Ltd.