Customer Support Team Leader

Start your next role as a Customer Support Team Leader with R P Associates in Patna. The pay goes up to ₹26,000/month. The team is filling 2 vacancies.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Bengali, Hindi, English

What you get

You will be paid ₹21,000 – ₹26,000 per month.

What the job involves

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Who can apply

• 1–2 years of relevant experience
• Education: Graduate
• Skills: Bengali, English, Hindi, Outbound
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Bengali, Hindi, English
• Someone calm under pressure and customer-first

Job details

• Location: Patna, Bihar
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Job type: Full time
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by R P Associates.