Telecaller

R S Associates has an opening for a Telecaller based in Kphb, Hyderabad. You can earn up to ₹12,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system.

Pay and perks

The salary for this role is ₹10,000 – ₹12,000 per month.

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Active listening, Hindi and English, Typing speed and Complaint handling
• Female Only
• Basic English
• Freshers can apply
• You are customer-first and patient

Job details

• Job location: Kphb, Hyderabad, Telangana
• Openings: 1
• Work mode: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Ready to start? Upload your resume and apply to R S Associates today.