Senior Telecaller

A new Senior Telecaller role is open at Raarya Groups, Lakshmi Mills Junction, Coimbatore. The pay goes up to ₹25,000/month. 5 candidates will be hired for this role.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English, Tamil

Salary and benefits

Compensation: ₹15,000 – ₹25,000 per month.

Requirements

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Tamil
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Tamil
• A polite, calm under pressure attitude

Roles and responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Lakshmi Mills Junction, Coimbatore, Tamil Nadu
• Working hours: 9:45 AM - 6:15 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Openings: 5
• Work mode: On-site

Ready to start? Upload your resume and apply to Raarya Groups today.