International Voice Process Agent

Radical Minds Technologies Pvt. Ltd. is looking for an International Voice Process Agent to join its team in Sector 20 - Gurgaon, Delhi. There are 30 open positions. The pay goes up to ₹30,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International | Languages : English

Who can apply

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: English

What you get

Compensation: ₹20,000 – ₹30,000 per month.

What the job involves

In this role, you will:

• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Sector 20 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Working hours: Monday to Friday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Work type: Work from office

Apply today and take the next step in your career with Radical Minds Technologies Pvt. Ltd..