Academic Counsellor/Telecaller

Raghu Mysore Dayananda (Eswar Enterprises) has an opening for an Academic Counsellor/Telecaller based in Jayanagar, Bengaluru. The team is filling 5 vacancies. You can earn up to ₹25,000/month.

In the employer’s words

Counselor. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of CRM tools, Typing speed, Hindi and English and Complaint handling
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone patient and customer-first

Your responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status.
• You'll escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.

What you get

You will be paid ₹18,000 – ₹25,000 per month.

Position details

• Work location: Jayanagar, Bengaluru, Karnataka
• Interview timings: 11:00 am - 6:00pm | Monday to Saturday
• Work type: Office-based
• Openings: 5
• Shift: 09:30 am - 6:00pm | Monday to Saturday
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Raghu Mysore Dayananda (Eswar Enterprises) reviews applications regularly.